Operating as a British air carrier, Monarch Airlines holds position as a leading scheduled leisure flight company. Superior customer service at competitive prices allows the airline to become a popular choice for flight seekers. In October 2013, Monarch created a summer flying programme to guarantee customer support excellence. The company demonstrates a commitment to training labourers and supporting important values through the programme. Recent measures to re-equip fleets resulted in reduced operating costs and improve customer flight experiences.
Monarch Airlines Jobs and Pay Scales Information
The airline routinely stresses the importance of providing exceptional customer service to each passenger. Candidates with previous experience in customer roles tend to earn the favour of recruiters. Furthermore, employees must not show any visible tattoos when wearing uniforms. Other necessities of workers include EU passports, good standards of spoken English, and reference histories. Individuals who receive job offers should prepare to work long hours.
Cabin Crew Member – Strict requirements only allow certain applicants eligibility for crew member occupations. Labourers must stand over 18 years of age, swim over 25 metres, stand at heights between 160cm and 187cm, and hold valid UK/EU passports. In order to work for Monarch, potential employees must also submit to criminal record checks. Cabin crew members should expect long, unsociable hours to include weekends and covering sick coworkers. Originally, openings begin as fixed-term contracts; however, workers may eventually become eligible for permanent positions based on available vacancies. Salary options begin at £800 a month and also include per-flight incentives and commissions. Labourers should expect to assist customers during flights and maintain professionalism at all times.
Customer Service Centre Advisor – Advisors utilise data management systems to service and record interactions with customers. Professional candidates able to ensure customer satisfaction answer phone calls and respond timely to inquiries. Annual salary packages of £14,000 to £15,000 accompany customer service positions. Labourers must engage in personal development by attending relevant training programmes and increasing personal skill sets. Highly qualified employees work effectively in team environments, possess good listening skills, and remain confident when using upselling tactics. While predominately telephone-based positions, advisor jobs occasionally handle customer concerns through other multi-media methods.
Concierge – One-on-one personal contact with customers requires concierges to radiate passion and responsiveness to customer needs. Individuals with positive attitudes and enthusiasm must consistently exceed company expectations in the customer-focused roles. High-pressured environments require labourers to think quickly in all situations. Concierges must remain available across various technological communication devices to offer assistance. Employees must also gather information for resort blogs and keep posts frequently updated. Pay rates begin at £15,000 a year and raise to £17,000 with more experience. Desirable traits include negotiation skills, attention to detail, analytical abilities, interpersonal communication, and the ability to follow strict deadlines.
Monarch Airlines Job Benefits
Rewards demonstrate a commitment to exceptional labourers capable of performing at superior levels. Holiday concession schemes stand obtainable after the first completed season and include reduced-rate travel packages. Competitive salary schemes largely depend on job title, length of employment, and previous experience. Provided uniforms also benefit employees in the customer service industry. Additional enticements may include paid accommodations, national insurance, travel arrangements, and oversea resorts.
The Monarch Travel Group consisting of Monarch Airlines, Monarch Holidays, Monarch Hotels, Cosmo Holidays, among others, hires nearly 3,200 staff members to operate successfully. A wide range of career opportunities prove obtainable within aviation and operations. Many jobs allow individuals without experience to gain access to exciting careers in the airline industry. Advanced careers also remain accessible for candidates with previous experience and proper educational credentials. An online career network allows aspirants opportunities to locate potential openings of interest.
With head offices in Luton, the company stands as a worldwide resort destination. Monarch Airlines expects labourers to serve as visionaries of the mission and heritage of the company. Each worker relentlessly delivers superior customer support. Employees remain passionate about travel and making flight experiences enjoyable. Staff members take initiative and confidently offer creative ideas to better deliver services and products.
Originally a subsidiary of Globus Getaway Holdings and backed by the Swiss Mantegazza family, the airline formed on June 5, 1967. Commercial airline operations soon followed in 1968 with a charter flight from Luton to Madrid. In 2009, the company reported a large pre-tax loss which resulted in the airline revising the plans to include mostly scheduled business, which resulted in new destinations to increase profits and flight accessibility. Greybull Capital purchased Monarch in 2014 with the goal to focus on short-haul leisure routes and cease long-haul charter operations.
Based out of Luton Airport, Monarch maintains scheduled flights to the Mediterranean, Turkey, Greece, Canary Islands, Egypt, and Cyprus. Carrying roughly 7 million passengers annually, the company also delivers cargo and mail on aircraft furnishing 20 or more seats. The low-cost carrier offers further services for additional expenses such as extra baggage, in-flight catering, allocated seats, advanced booking, and various shopping avenues. Customers on holiday may find everything from flights, car hires, hotels, and travel insurance through the company website.
Acquired by private investment company Greybull Capital on October 24, 2014, Monarch experienced dramatic changes. Positioned as a low-cost carrier, the airline equips cabins with economy-class seating. Greybull put more than £125 million into the business in hopes of gaining operating profits of £10 million to £100 million in future years. After reconstructing in 2014, the flight company continues to make financial changes to breed new business.
Minimum Age to Work at Monarch Airlines: 18
Official Site: http://www.monarch.co.uk/jobs